[Dreams Come True] 72.Celeste Headlee: 10 ways to have a better conversation

Number one: Don't multitask. And I don't mean just set down your cell phone or your tablet or your car keys or whatever is in your hand. I mean, be present. Be in that moment.

Number two: Don't pontificate. If you want to state your opinion without any opportunity for response or argument or pushback or growth, write a blog.

Number three: Use open-ended questions. In this case, take a cue from journalists. Start your questions with who, what, when, where, why or how.

Number four: Go with the flow. That means thoughts will come into your mind and you need to let them go out of your mind.

Number five: If you don't know, say that you don't know.

Number six: Don't equate your experience with theirs. If they're talking about having lost a family member, don't
start talking about the time you lost a family member. It's not the same. It is never the same.

Number seven: Try not to repeat yourself. It's condescending, and it's really boring, and we tend to do it a lot.

Number eight: Stay out of the weeds.

Number nine: You have to listen to one another.

Number ten: Be brief./아이나 아타셰바 미디어 아카데미 명예기자

[영상보기]Celeste Headlee: 10 ways to have a better conversation

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